Shipping policy
Order Processing Time
All orders are processed within 1–3 working days (excluding weekends and public holidays).
You will receive a confirmation email once your order has been shipped.
Local Shipping (Singapore)
• Standard delivery: 2–4 working days
• Flat rate: $4.99 SGD
• Free shipping for orders above $110 SGD
International Shipping
We ship internationally. Delivery times vary depending on destination (5–14 working days).
Shipping fees are calculated at checkout.
Please note: Customers are responsible for any customs duties, taxes or import fees.
Tracking
All orders come with tracking. A tracking link will be sent via email once your parcel is dispatched.
Delays
HeraActive is not responsible for delays caused by courier services, customs clearance, or peak periods (e.g. festive seasons, sale launches).
Incorrect Address
Please ensure your shipping address is correct before checkout. We are not responsible for lost parcels due to incorrect details provided.
Contact Us
For any shipping enquiries, email us at:
📧 contact@heraand.com